Shipping policy

UK Delivery Time & Cost
Next Day Delivery (order before 1pm) Monday to Thursday (Orders made on Friday
will be delivered on the next working day) - £6.50
Standard UK Delivery - £4.50. Delivered within 1 to 2 working days.
All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note
DPD/UK Mail will not deliver on Bank Holidays.
Please note during busy sale periods order processing may take slightly longer.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it
takes for a shipment to reach its destination once it has been picked up from our
fulfilment center by the applicable carrier. Depending on a number of factors,
standard domestic and international orders may take up to 2 business days
(excluding Saturdays, Sundays, and Holidays) to process. During sale period the
processing time can increase to up to 5 working days.
After your payment is authorised and verified, standard orders can still take 2
business days to process. This is just an estimate and doesn't include weekends or
holidays.
Shipping fees
Shipping fees are non-refundable. If you refuse any shipments from
yourcompanyname.com, you will be held responsible for the original shipping
charges, plus the cost of returning the package to us. This amount will be deducted
from any credit issued.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your
package was delivered by the carrier but you have not received it; you must contact
us within 5 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please
note: Claims can take up to 30 days to complete (depending on the shipping carrier
used).
yourcompanyname.com does not hold or accept responsibility for packages that
have been reported as delivered by the carrier. We do not issue refunds or credits for
packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock:
we will go ahead and ship the rest of your order, issuing a refund to your original
form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing
preferences, in order to protect our customers, yourcompanyname.com reserves the
right to require customers to use a “common” shipping and billing address in the
event we are unable to process an order or verify a shipping address provided.